Refund and Returns Policy

At Truecops, we are committed to ensuring your satisfaction with every purchase. Our Refund and Cancellation Policy is designed to offer a transparent and hassle-free experience when shopping with us. Please read the following terms carefully before placing an order.

🧾 Order Cancellation

➤ Before Shipment:

  • You can cancel your order within 24 hours of placing it, or before the product is dispatched—whichever is earlier.

  • To cancel, please contact our support team at info@truecops.in or call us at +91 9214788754.

  • If the order is prepaid, the amount will be refunded within 3–5business days to your original payment method.

➤ After Shipment:

  • Once your order is shipped, cancellation is no longer possible.

  • You may, however, initiate a return after receiving the product (conditions apply).

🔄 Return & Refund Policy

We offer returns or exchanges for products that are:

  • Damaged or defective

  • Wrong item delivered

  • Incorrect size (in case of footwear or clothing)

➤ Conditions for Return:

  • Return requests must be made within 7 days of delivery.

  • The item must be unused, unwashed, and in original condition with tags, labels, and packaging intact.

  • Products such as undergarments, socks, and personalized items are non-returnable due to hygiene or customization factors.

➤ Refund Process:

  • Once we receive the returned item and it passes our quality check, the refund will be processed within 5–7 business days.

  • Refunds will be credited to your original payment method (e.g., credit card, debit card, UPI, or bank account).

  • In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI, and bank details must be provided.

🚫 Non-Eligible Items for Refund:

  • Used or washed products

  • Products without original tags or packaging

  • Customized or embroidered apparel

  • Items returned beyond the 7-day window

💼 Exchange Policy

  • We offer free exchanges for size-related issues once per order.

  • Exchange requests must meet the same eligibility criteria as returns.

  • Availability of the required size/product will be confirmed before exchange approval.

📦 Return Pickup & Charges

  • We arrange for reverse pickup from most pin codes.

  • If reverse pickup is not available in your area, you may need to ship the product to us manually.

  • In such cases, we will reimburse courier charges up to a specified amount (please contact our support for approval).

⚠️ Important Notes

  • Refunds are not applicable for items purchased on clearance or marked as “final sale.”

  • Refunds will only be processed after successful return inspection by our quality team.

  • Truecops reserves the right to refuse returns that do not meet the criteria outlined above.

📞 Need Help?

For any return, refund, or cancellation-related query, please contact:

📧 Email: info@truecops.in

📞 Phone: +91 9214788754

📍 Address:Truecops Apparels Pvt. Ltd. Ayodhya, Uttar Pradesh